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Terms of Service

Last Updated: May 20, 2026

These Terms of Service (the "Terms") form the main agreement between you and ReliaFarm LLC ("ReliaFarm," "we," "us," or "our") for use of the ReliaFarm website, mobile app, connected hardware, monitoring services, subscriptions, support, and trial program.

By creating an account, requesting a trial, purchasing hardware, activating a subscription, or otherwise using ReliaFarm services, you agree to these Terms.

1. Acceptance and Eligibility

You must be at least 18 years old to use ReliaFarm.

ReliaFarm is offered only for business, commercial, and agricultural use. By creating an account, requesting a trial, purchasing hardware, or subscribing to services, you represent that you are acting for business, commercial, or agricultural purposes, and not for personal, family, or household use. You acknowledge and agree that the services are not intended for personal, family, or household use, and you waive any rights or protections that may otherwise be afforded to consumers under applicable law.

You are responsible for safeguarding your account credentials and for activity that occurs under your account.

2. Services and Hardware

ReliaFarm may provide:

  • website and mobile app access
  • IoT hardware, gateways, sensors, and accessories
  • cloud-based monitoring dashboards and alerts
  • weather and related field-data integrations
  • support, troubleshooting, and operational communications
  • trial access and related onboarding support

ReliaFarm does not provide professional agronomic, engineering, irrigation, legal, or safety advice. Data, alerts, and recommendations are informational only.

You are responsible for site selection, installation conditions, power, safety practices, and compliance with local laws, regulations, and operating requirements.

3. Subscription Plans and Billing

ReliaFarm may offer monthly and annual subscription plans.

  • Monthly plan: billed month-to-month.
  • Annual plan: billed in advance for a full year and may include discounted pricing.

Specific pricing is not stated in these Terms. Current pricing is presented at checkout, invoice, order form, or signup, including through Stripe or another payment workflow.

We may change subscription pricing with at least 30 days' notice before the change takes effect on a future renewal or billing cycle.

You must maintain a valid payment method and pay applicable taxes, fees, and charges. If payment fails or an account becomes delinquent, we may suspend or terminate service.

4. Cancellation, Reactivation, and Hardware Transfer

Monthly subscribers may cancel future renewals at any time. Annual subscribers may choose not to renew at the end of the prepaid term.

If service ends because of cancellation or non-payment:

  • service access may stop or be limited
  • historical data access may be restricted
  • restoration is not guaranteed
  • a new subscription setup may be required
  • a $30 reactivation fee may apply before service is restored

If hardware is sold or transferred to a new owner, the new owner must create their own account and subscription before service can be activated. Activating transferred hardware may require a $30 transfer or activation fee.

Historical account or sensor data may remain available after reactivation, subject to our retention practices and the condition of the stored data.

5. Trial Program

ReliaFarm may offer hardware trial programs that require a deposit and return of hardware if you decide not to keep the equipment.

Trial deposits, return conditions, return shipping responsibility, inspection standards, and refund processing are governed by our Trial Terms, which are incorporated into these Terms.

Monitoring subscription charges generally do not begin until you decide to keep the trial kit or otherwise move into a paid service arrangement.

6. Limited Warranty

ReliaFarm hardware is subject to our Limited Warranty.

Unless otherwise stated in writing, ReliaFarm provides a one-year limited warranty from the original shipping date for defects in materials and workmanship under normal use. The warranty excludes negligence, abuse, intentional damage, improper installation, unauthorized modification, normal wear, environmental misuse, and similar excluded causes described in the Limited Warranty.

7. Installation and Acceptable Use

You are responsible for:

  • safe installation and operation
  • proper mounting, wiring, power, and environmental use
  • protecting people, property, crops, livestock, and equipment at your site
  • ensuring that your use of the hardware and services complies with applicable law

You may not:

  • misuse or damage ReliaFarm hardware or services
  • reverse-engineer, tamper with, or attempt unauthorized access to the platform
  • use ReliaFarm for illegal activity or in a way that interferes with the service or others

ReliaFarm may provide installation or operating guidance, but you remain responsible for installation work performed by you or any third party.

8. Data, Alerts, and Decision-Making Disclaimer

Sensor data, weather data, AI analysis, alerts, forecasts, and related outputs are provided for informational purposes only.

ReliaFarm does not guarantee that any data, alert, forecast, recommendation, or analysis will be accurate, complete, uninterrupted, or timely.

You are solely responsible for all agricultural, irrigation, business, labor, regulatory, and operational decisions you make based on ReliaFarm services.

To the fullest extent permitted by law, ReliaFarm is not liable for crop loss, livestock loss, property damage, irrigation errors, equipment damage, labor costs, regulatory issues, lost profits, or business interruption arising from your use of or reliance on the services.

9. Privacy and Communications

Your use of ReliaFarm is also subject to our Privacy Policy.

By providing contact information and using the services, you agree that ReliaFarm may send operational emails, calls, and text messages related to account setup, billing, trial coordination, shipping, service issues, support, and security. Additional details are available in our Communications Consent.

10. Intellectual Property

ReliaFarm and its licensors own all rights, title, and interest in the website, app, platform, software, branding, hardware designs, documentation, and related intellectual property, except for content you lawfully provide.

You grant ReliaFarm a limited right to host, use, process, transmit, and analyze information and content you submit only as needed to provide, maintain, secure, and improve the services.

11. Termination

We may suspend or terminate access if you breach these Terms, fail to pay amounts due, misuse the services, or create legal, operational, or security risk.

Either party may terminate for material breach if the breach is not cured when cure is reasonably possible.

After termination, you must stop using the affected services. Return, refund, or warranty rights may continue only to the extent stated in the applicable trial, warranty, or written commercial terms.

12. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THE LIMITED WARRANTY OR ANOTHER WRITTEN AGREEMENT SIGNED BY RELIAFARM, THE WEBSITE, APP, SUBSCRIPTIONS, DATA SERVICES, ALERTS, AND RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, RELIAFARM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • RELIAFARM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
  • RELIAFARM WILL NOT BE LIABLE FOR LOST CROPS, LOST YIELDS, LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, EQUIPMENT DAMAGE, WASTED LABOR, OR BUSINESS INTERRUPTION.
  • RELIAFARM'S TOTAL LIABILITY FOR DIRECT DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO RELIAFARM IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless ReliaFarm and its officers, employees, affiliates, and contractors from claims, damages, liabilities, losses, and expenses arising out of:

  • your use of the services or hardware
  • your installation practices or site conditions
  • your violation of these Terms
  • your content, data, or conduct

15. Force Majeure

ReliaFarm is not liable for delay, interruption, or failure caused by events beyond our reasonable control, including acts of God, extreme weather, wildfire, flood, lightning, labor disputes, internet failures, cellular network outages, utility outages, cloud infrastructure failures, or government actions.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION IN UTAH COUNTY, UTAH, EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES OTHERWISE OR A CLAIM MAY BE BROUGHT IN SMALL CLAIMS COURT.

If arbitration is found unenforceable for a claim, that claim must be brought exclusively in the state or federal courts located in Utah County, Utah.

TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17. Changes to These Terms

We may update these Terms from time to time by posting a revised version with a new effective date. Continued use of ReliaFarm after the updated Terms take effect constitutes acceptance of the updated Terms. The separate 30-day pricing notice rule in Section 3 applies to subscription rate changes.

18. Contact

If you have questions about these Terms, contact us at [email protected].