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Privacy Policy

Last Updated: May 20, 2026

ReliaFarm LLC ("ReliaFarm," "we," "us," or "our") provides a public website, mobile app, connected hardware, monitoring services, support, and trial programs for commercial agricultural operations. This Privacy Policy explains how we collect, use, share, retain, and protect information when you use our website, app, hardware, services, or contact our team.

By using ReliaFarm's services, requesting a trial, creating an account, purchasing hardware, or subscribing to monitoring services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to:

  • the ReliaFarm marketing website
  • the ReliaFarm mobile app and related account features
  • ReliaFarm hardware devices, gateways, and sensors
  • telemetry and monitoring data sent from hardware to our services
  • trial reservations, shipping coordination, support, and operational communications
  • billing and payment-related workflows handled through our service providers

2. Information We Collect

We may collect the following categories of information:

2.1 Account and Contact Information

  • name
  • email address
  • phone number
  • business, farm, ranch, or company name
  • billing and shipping address
  • account credentials and account preferences

2.2 Hardware, Sensor, and Service Data

  • device identifiers and serial numbers
  • gateway and sensor status information
  • soil moisture, soil temperature, pressure, humidity, temperature, weather-related inputs, and similar field readings
  • coordinates or other location information needed to localize forecasts, maps, alerts, and monitoring
  • timestamps, connectivity information, and service diagnostics

2.3 Images and User-Submitted Content

  • photos and other content uploaded for analysis or support
  • information you provide in messages, support requests, or troubleshooting materials

2.4 Device, Usage, and Analytics Data

  • browser type, operating system, app version, device type, and IP address
  • website page visits, app screens viewed, session activity, and general usage patterns
  • crash information, performance diagnostics, and aggregated analytics data

We use Google Analytics for website analytics and Google Analytics for Firebase or similar tools for app analytics. These tools help us understand usage trends and improve the service.

2.5 Communications and Support Data

  • emails, calls, texts, chat messages, and support tickets
  • notes and records related to delivery, installation guidance, setup, billing, or service issues

2.6 Billing and Transaction Data

  • subscription status, invoices, payment history, and related billing records
  • limited payment details supplied by payment processors such as Stripe

We do not store full payment card numbers on our own systems.

2.7 Trial Intake Data

  • reservation information
  • delivery details
  • stated interest in products or services
  • records related to trial participation, returns, and refund review

3. How We Use Information

We use information to:

  • create and manage accounts
  • deliver website, app, hardware, monitoring, and support services
  • process telemetry, alerts, and monitoring dashboards
  • retrieve weather data and other localized service inputs
  • coordinate trial delivery, setup, returns, and support
  • process billing, payments, refunds, and account administration
  • communicate about service status, billing, shipping, security, and support
  • troubleshoot, maintain, secure, and improve our products and infrastructure
  • detect misuse, fraud, abuse, or technical problems
  • comply with legal obligations and enforce our agreements

4. How We Share Information

We may share information with trusted service providers and business partners as needed to operate ReliaFarm, including:

4.1 Cloud and Infrastructure Providers

Your data may be stored or processed using trusted third-party cloud infrastructure, database, hosting, networking, security, and monitoring providers. We do not publicly identify all vendors in this policy for security reasons.

4.2 Weather and Mapping Providers

We may share field coordinates or related location data needed to provide localized forecasts, maps, or weather-based features. We do not share unnecessary personal information with those providers for that purpose.

4.3 AI and Image Processing Providers

If you upload photos or similar content for analysis, we may share that content with third-party providers acting on our behalf under appropriate confidentiality and service restrictions.

4.4 Payment Processors

We use payment processors such as Stripe to process subscriptions, charges, invoices, deposits, and refunds.

4.5 Communications Providers

We may use email, SMS, telephony, and customer-support vendors to send operational messages and provide service support.

4.6 Analytics Providers

We use analytics tools to understand usage and improve our products. These tools may receive device, event, and usage data.

4.7 Legal and Business Transfers

We may disclose information if required by law, court order, subpoena, or governmental request, or in connection with a merger, financing, acquisition, reorganization, or sale of assets.

5. Operational Communications

ReliaFarm may send operational emails, calls, or text messages related to:

  • account setup
  • billing and payment issues
  • trial coordination and shipping
  • installation guidance and support
  • service alerts, outages, and security notices
  • warranty or return support

Operational communications are different from marketing. If you want more detail about operational communication consent, see our Communications Consent.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

  • Active accounts: We generally retain information while the account or service relationship is active.
  • Inactive or cancelled accounts: We may retain information for a reasonable period to support reactivation, warranty review, troubleshooting, audit needs, fraud prevention, or legal compliance.
  • Reactivation: If service is later restored, retained historical sensor or account data may still be available, subject to our retention practices and the condition of the stored data.
  • Deletion requests: We will review and process deletion requests subject to legal, security, fraud-prevention, contractual, and recordkeeping obligations.

7. Data Security

We use industry-standard administrative, technical, and organizational measures intended to protect information, including safeguards such as encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and relationship with ReliaFarm, you may be able to:

  • access or update certain account information
  • request deletion of your account or data
  • opt out of marketing communications
  • ask questions about how your data is used

You may request account or data deletion by contacting us at [email protected]. Some information may be retained as described in this Privacy Policy.

Uninstalling the app stops further app-side data collection, but it does not automatically close accounts or delete stored records.

9. International Transfers

If information is processed outside your state, province, or country, we will do so using reasonable safeguards appropriate to the circumstances.

10. Children's Privacy

ReliaFarm's services are not directed to children under 18, and we do not knowingly offer accounts or services to children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version with a new effective date.

12. Related Documents

For more information, see our:

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at [email protected].